Your Service Directory


Quick access to services for PICA Group customers

Forms and applications

Common property requests and applications can now be electronically lodged through our forms. Simply hover over the icons to find out more and access the form you need.

All states

Request urgent or non-urgent maintenance and repairs for common property.

Report property damage as a result of severe weather events.

Request a key, swipe, fob or remote control for your strata property.

Request access to documents from your strata property’s last Annual General Meeting.

Access and download a proxy appointment form.

Get a copy of your common property insurance documents.

New South Wales

Request a S174 Certificate, S184 Certificate, or Article 30 Company Title Certificate  

Obtain detailed building information before purchasing a lot.


Request a S205 Certificate, S206 Certificate, or S40 Certificate (BUGTA). 

Obtain detailed building information before purchasing a lot.


Request a S151 Owners Corporation Certificate.

Service information

Branch service updates

We are constantly improving our service processes and initiatives. Stay on top of service updates that may affect you and your property.

Payment options for levies and fees

Find ways to pay your levies and fees, as well as information on how this money is used.

Understanding your financial reports

This user guide assists owners in understanding the different financial reports that are provided to all committee members and owners. It details how to navigate the information within each report.

Customer information

Keep your contact details up-to-date

Get in touch if you’ve recently changed any contact details, such as phone number, email, or name, etc., as we’re keen to keep you informed.

New customer information

Are you a new customer of the PICA Group family? Here’s a quick guide on what to expect, and the benefits available to you.

New committee member information

Have you just been appointed to the committee? Here’s a quick guide to help you get started on your committee journey.

Helpful resources and services
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