DEFT levy payment methods are changing
This information is provided on behalf of the owners corporation or body corporate. Macquarie Bank is changing the payment options it offers through its DEFT system. These modifications are focused on transitioning to digital payments as a safer, quicker and more convenient way to pay.
What’s changing for strata, body corporate or owners corporation payments, including levies
- From Friday, 1 March 2024, DEFT will no longer accept phone payments by the automated DEFT phone payments service.
- From Friday, 1 November 2024, DEFT will no longer accept mail-in cheques, meaning owners won’t be able to send cheques to DEFT via post.
Future payment options
If you have been paying by cheque or over the phone with DEFT, you will need to find a different way to pay. Some options are detailed below.
If owners use other payment methods, they can continue those as usual.
Paying through BPAY®
- You can pay using BPAY via their bank’s app or online banking. Your invoices or levy notices will provide a biller code and reference number.
- If your bank offers self-service phone banking, you may be able to pay from your bank account or credit card.
- You should check with your financial institution for both options, including if a fee applies. There is no DEFT fee applicable.
Paying directly through DEFT.com.au
If you decide to pay expenses or levies this way, you can set up one-off or recurring payments from your bank account, debit, or credit card.
American Express, Diners Club, Mastercard and Visa cards are accepted. Transaction fees may apply.
Paying by direct debit with us
You can set up a direct debit directly with us by contacting enquiries@picagroup.com.au requesting a direct debit authority form.
Paying via Australia Post
You can pay in-store at Australia Post branches using eftpos or cheque. Just present the barcode located on the invoice or levy notice. You should check with Australia Post if your local branch offers this service.
Struggling to pay your fees or levies?
While the success of community living relies upon each owner making their contribution, sometimes we fall on financial hard times, making regular payments difficult. If you find yourself in this situation, your strata, body corporate, or owners corporation manager may be able to help you apply for a payment plan with your committee.
Once your application is submitted, the committee will review it and calculate if the property can afford to have you on a plan. They will respond to you based on the property’s financial health.
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