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How to pay your levies and fees
Pay your levies and fees from anywhere, anytime with CommunityHub.
For any customer not yet registered for CommunityHub, you can make payment via DEFT here.
Why do we pay levies?
Levies and fees are critically important because they pay for the safety, insurance, maintenance, and necessary utilities for common property areas. When you buy into a property that has levies and fees, you legally agree to make these contributions as required. What’s more, paying levies on time ensures your property is well maintained to hold or increase its value.
How do my levies get used?
Your levies are an estimated cost of your property’s expenses per year. The forecasted costs are budgeted and divided between the lot owners of the property. The levies are collected and held in your property’s financial account. To keep your strata scheme running smoothly and in good condition, your property needs to pay for some or all of the following:
- Maintenance and upkeep of the building
- Periodic or unexpected repairs
- Building insurance
- Strata management fees
- An onsite facilities manager
- Utilities to any common areas (for example, electricity to run elevators or lighting common areas)
- Maintenance and upkeep of any common areas and amenities
Your property may also choose to pay higher levies to create a sinking fund. This fund is held in reserve as savings account for unexpected repairs and costs. Properties who choose not to budget for this fund may need to issue a “special levy” (a levy in addition to the standard levy amount) to all owners when unexpected repairs or unbudgeted property maintenance is required. This decision is at the discretion of the property owners and will form part of the budget that is approved at your property’s AGM.
Myth buster
Your levies do not go to your strata manager. Your property’s strata management fees are usually a very small percentage of your property’s expenses. You can review your property’s budget and account balances anytime, from anywhere with CommunityHub. For any customer not yet registered for CommunityHub, you can find this information in your previous AGM documents.
What if I’m struggling to pay my fees and levies?
While the success of community living relies upon each owner making their contribution, sometimes we fall on financially hard times, and regular payments aren’t possible. When this happens, your strata, body corporate, or owners corporation manager can help you apply and submit a payment plan to your committee.
Your committee will assess the reasons you provided when applying for a payment plan, calculate whether the property can afford to have you on a plan and decide to accept or deny.
Disclaimer
While PICA Group and subsidiaries All Titles Management Pty Limited, NSW, All Strata Services, ABN: 96 002 239 803, BCS Strata Management Pty Ltd, NSW, BCS Strata, ABN: 86 010 633 351, Dynamic Property Services Pty Ltd, NSW, Dynamic Property Services, ABN: 67 002 006 760, G K Strata Management Pty Ltd, NSW, G K Strata Management, ABN: 63 002 630 453, J A Somerville Pty Ltd, NSW, Somerville Strata, ABN: 61 000 587 262, BCS Strata Management Pty Ltd, NSW, Sydney Company Title Management, ABN: 86 010 633 351, Mason & Brophy Strata Management Pty Ltd, NSW, Mason & Brophy, ABN: 75 051 077 055, New South Wales Strata Management Pty Limited, NSW, NSW Strata Management, ABN: 44 003 986 847, Robinson Strata Pty Ltd, NSW, Robinsons Strata, ABN: 77 000 800 779, BCS Corporate Services Pty Ltd, QLD, BCS Strata, ABN: 82 010 120 144, QBS Strata Management Pty Ltd, QLD, QBS Strata Management, ABN: 42 114 635 193, BCP Strata Pty Ltd, QLD, BCP Strata, ABN: 67 111 002 790, North NT Pty Ltd, NT, North Management, ABN: 67 134 827 428, North NT Pty Ltd, NT, Altitude Management, ABN: 67 134 827 428, BCS Corporate Services (VIC) Pty Ltd, VIC, BCS Strata, ABN: 35 079 654 103, Strata Complete Pty Ltd ABN: 20 088 113 222 has taken every reasonable care in compiling this information, we do not guarantee the accuracy or completeness of the information provided.
Links to third-party websites are provided for convenience only. PICA Group and subsidiaries All Strata Services, BCS Strata, Dynamic Property Services, G K Strata Management, Somerville Strata, Sydney Company Title Management, Mason & Brophy, NSW Strata Management, Robinsons Strata, QBS Strata Management, BCP Strata, North Management, Altitude Management, and Strata Complete does not endorse or accept any responsibility for these websites’ content, use, or availability. PICA Group and subsidiaries All Strata Services, BCS Strata, Dynamic Property Services, G K Strata Management, Somerville Strata, Sydney Company Title Management, Mason & Brophy, NSW Strata Management, Robinsons Strata, QBS Strata Management, BCP Strata, North Management, Altitude Management, and Strata Complete. accepts no liability for any loss or damage caused by the use of or reliance on the information contained on this page or any links or third-party websites.
You can contact us by calling 1300 889 227 or web chat through our website between 8.30 am and 5.00 pm. Or complete the form on our website anytime, and we will respond during business hours.
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