Service updates

At PICA Group, we provide high-quality service to our customers. We’ll keep you up-to-date about our service updates and how they will improve your customer experience on this web page.

Service updates to improve your customer experience

Has your property been impacted by the recent floods and severe weather?  Here’s what to do.

Following a major event there may be limited contractors available to assist, and repairs are often undertaken on a priority basis across an affected region. We can help you work out what to do next – to report any damage click here, and we will be in touch.

In the meantime, as an immediate action, please keep your property safe by:

• Securing unsafe areas and removing debris
• Reconnecting utility services, such as sewerage, water, electricity, or gas.

In addition, for your insurance claim to be managed quickly, please notify your insurer about any major claimable damage or liability issues as soon as possible. We can help with this, and will pass on any information received from owners to your insurer, who can then advise on next steps. If you’re looking for a copy of your strata or body corporate insurance policy, click here.

New online meeting software

Online meetings have become a new normal for communication, especially for communities affected by the COVID 19 pandemic.

As of 1 February 2022, we’re changing our online meeting software from Blue Jeans to Microsoft.

Click here for a simple guide on how to take part in online meeting via Microsoft Teams. The guide will also take you through online meeting best practices.

Changes to cash payments via DEFT at Australia Post

From early 2022, our banking partner will no longer be accepting cash payments via DEFT at Australia Post outlets. If you currently pay your strata levies using this method, you will need to make your payments via EFTPOS or cheque DEFT at Australia Post outlets from January 2022 onwards.

If you have questions about this, you can phone the Macquarie Bank hotline one 1800 672 162, or click here.

Servicing you through COVID-19 and severe weather

If you are needing service support or information related to your strata property, please refer to the home page of our “For owners” webpage for helpful links, log onto CommunityHub, visit our “General enquiries” webpage, or call our Customer Care team on 1300 889 227.

For guidance and helpful resources on COVID-19, visit our “COVID-19 community living toolkit” webpage.

And, where you experience damage during severe weather, please report it here.